Grand Ivy Casino

Our Review

License and Reputation

Grand Ivy owner, White Hat Gaming, is licensed by the UK Gambling Commission on account number 52894, and the Malta Gaming Authority.

The UK license is crucial for trust in your casino. The Commission holds all licensees to high standards on safety and fairness. It means you will always be able to set your own play limits to gamble safely, you will only play slots that have been tested by independent 3^rd parties to make sure they are fair and deliver random results on each spin, and your data will be properly protected. Slot sites like this one are also required to make all promotional terms fair and transparent.

You can find out more about how licensing works in the UK and the protection it affords you in this article.

Player reviews about Grand Ivy across the web are mixed with one common complaint – withdrawal times and account verification are slow. This is common across all White Hat Gaming sites and it results in a low score – just 2/5 across 280 reviews – for Grand Ivy on TrustPilot. This appears to be the only area in which players have a bad experience. Other reputable consumer review sites score Grand Ivy well. For example, Ask Gamblers rate it 7/10 via their own in-house ranking algorithm.

Overall then, Grand Ivy is a trustworthy site, with a secure and safe platform, but it has  fallen a little short in the speed of payments for some players.

Website

First impressions of this are very good. Grand Ivy has gone for the look of a high-end casino with an opulent design featuring black tie croupiers and green baize tables in front of a sweeping red-carpet staircase with cut glass chandeliers overhead. And all wrapped-up with a black and gold color palette. If you like to think of yourself as a VIP as you spin those slots, Grand Ivy could be a good shout for you.

Functionally, the site is excellent too. Some White Hat sites have aged badly but this one has been given a re-set in the last few years. It’s easy to navigate, game logos stand out nicely on the dark background and finding important information like promotions, terms and conditions and support is very easy.

If you do choose to sign up here, you’ll find registration is very easy through an elegant 3-step sign up form requiring your name, address, date of birth and mobile number. It takes less than 90 seconds to complete. You will be prompted to set responsible gambling limits on losses and deposits immediately, though you can skip that stage if you prefer.

Games

Online Slots

Grand Ivy hosts more than 2,500 slots. That’s a big list and its easily searchable by the game menu. You can filter by categories like ‘New’, ‘Popular’, ‘Big Bass’, ‘Drops and Wins’ and ‘Providers’. The latter brings up a list of 111 game studios that includes all the big names like NetEnt, Games Global, Pragmatic Play, Play n Go, Nolimit City, Big Time Gaming, WMS, Quickspin and Relax Gaming.

The ‘New’ list was very up to date when I looked with releases from the last month included. So this is a great destination if you like taking a spin on the very latest games.

For progressive jackpot fans there is a big list of top games including the Dream Drop network from Relax Gaming, Jackpot Kings from Blueprint Gaming and Mega Moolahs from Games Global too. Other highlights include the Megaways list – more than 150 at last count with all the classics and many new titles included. And if you prefer your slots to have a surreal or adult edge to them you can always browse the Nolimit City games which are super volatile with huge max wins. Popular games from NLC include Mental, Serial and Kenneth Must Die.

Alternatively, if you want to play games with a softer edge to them you could try the list of more than 50 Slingo titles like Slingo Reel Riches or Book of Slingo. There is also a Scratch and Fun section with plenty of low stakes instant win games like Horse Racing, Scratchcards and Dice.

Here are 10 of the best slots we’ve picked from the Grand Ivy list:

Slot Game	Developer	Paylines	RTP	Volatility	Max Win
Big Bass Bonanza	Pragmatic Play	10	94.5%	High	5,000x
Itero	Hacksaw	20	94.24%	High	10,000x
Serial	Nolimit City	243	94.08%	Insane	74,800x
Avalon Gold	ELK Studios	262,144	94%	High	25,000x
White Rabbit	BTG	248,832	97.24%	Medium	13,000x
The Goonies Return	Blueprint	20	96%	Medium	50,000x
Gonzo’s Quest	NetEnt	20	95.97%	Medium	2,500x
Deadman’s Trail	Relax Gaming	40	96.29%	High	50,000x
Big Fin Bay	Thunderkick	5,040	96.14%	High	15,040x
Dreadworks	Print Studios	26	94.16%	High	20,000x

Not a bad game catalogue at all then. It could be improved by a few more filters like game themes and max win levels, but that’s a little picky.  

Live Dealer

The live dealer tables here come courtesy of Evolution Gaming and Pragmatic Play. That’s 100s of Blackjacks, Roulettes, Sic Bos, Hold Ems and Gameshows. Evolution’s game list is probably the bigger of the two. Just open one of their games and click the lobby icon to get the full choice. Stakes range from 50p per hand up to £1,000s.

Bonuses

Sign Up Deal

Onto the sign-up deal which starts at the minimum deposit of £20. This is a very good deal, matching your deposit with 150% extra up to £300 and 75 spins on Big Bass Bonanza. You don’t get many match bonuses bigger than 100% these days, and with a £300 max this is a deal that will suit big spenders. For a £20 deposit you’ll pick up £30 bonus funds plus those 75 spins.

Whilst the match and spins part is generous, be aware that the wagering terms are relatively tight at 35x the bonus and deposit (£1,750 for a £20 deposit plus £30 bonus), and 35x the value of free spins winnings. Still, there’s a lot of free play time with this even if the chances of coming away with any winnings are small.

Other Bonuses

There are a few regular deals for Grand Ivy players too. They include a daily prize wheel open to anyone who has made a deposit on the site. This is a nice idea, and you can win extra bonuses and free spins this way, but it’s less impressive when you realise you have to make further deposits to claim the deals you ‘win’. The bonus terms are quite strict at Grand Ivy too. Most bonuses come with a wagering requirement of at least 35x bonus plus deposit, or 40x the bonus only.

There are 3 big prize draws to enter – an annual £30,000 one, a monthly £10,000 one and a weekly £500 one, but the bar to entry is always high. For example, you need to deposit £1,000 in a month to be in which a change of earning a ticket for the £30,000 draw.

In short, whilst anyone can play here, the style of the offers is more suited to high spenders.

Cashier

Making a deposit is easy at Grand Ivy. You can use Paypal, though there are plenty of other options including debit cards, Neteller and Skrill, Trustly and Paysafecard. The minimum is £20 and there are no fees on deposits or withdrawals which is good news.

Grand Ivy does not handle withdrawals outside of office hours, so the processing times are up to 72 hours. That is among the slower timeframes at UK slot sites, and it explains some of the comments on Trust Pilot about payout speeds. However, our own experience of White Hat sites is that they can process withdrawals in under 12 hours during weekdays, so it depends on when you request your funds.

Payment Service	Minimum Deposit	Deposit Fee	Minimum Withdrawal	Withdrawal Fee
Visa, Maestro, Mastercard	£20	No Fee	£20	No Fee
Skrill, Neteller	£20	No Fee	£20	No Fee
Trusty	£20	No Fee	£20	No Fee
Bank Transfer	£20	No Fee	£20	No Fee
Neosurf	£20	No Fee	N/A	N/A
Paysafecard	£20	No Fee	N/A	N/A

You may be asked to provide documents to verify your account when you make a withdrawal, or sometimes when you hit high deposit levels. Verification documents can be uploaded via your account page which is very secure. However, it does take a few days to check them.  

Customer Support

The support at Grand Ivy is via live chat or email – support@grandivy.com. This is the same support center that services all White Hat Gaming sites. The response time on live chat is usually good, under 5 minutes, and it is serviced by real people, not AI bots. First time you use live chat you will be asked to fill in all your personal details so they can locate your account. This is frustrating, but you should get a PIN code which you can enter next time round to save re-inputting your account information again.

There is also a comprehensive FAQ section available via the Help Centre which answers a lot of standard questions about games, bonuses and verification. It’s worth a look before hitting the live chat link.

Summary

Grand Ivy is one of the best White Hat Gaming slot sites out there. The high-end design is matched by the quality of the game catalogue and the high value bonuses awarded to players. Whatever your taste in slots it has been accommodated here, from high volatility with big potential down to small stakes and everything in between. And with new games added regularly, it’s a great destination to find the very best the industry has to offer. There are some concerns about withdrawal speeds, but this is the only blemish on an otherwise high score card. In short, well worth checking out.