Duelz Casino

Our Review

License and Reputation

The operator, SuprPlay Ltd, is licensed by both the UK Gambling Commission, under account number 48695, and the Malta Gaming Authority. The UK license gives assurance that Duelz Casino operates according to strict guidelines that ensure protection for consumers. It means you have tools in your account to limit your own spend, your personal data is protected and financial transactions are encrypted. It also means the games you play have been tested for fairness by 3^rd party testing houses approved by the Gambling Commission.  None of these assurances are guaranteed when you play at unlicensed slot sites.

You can read more about how a UK license protects you in this article.

Duelz Casino has mixed ratings on TrustPilot with an average score of 2.1/5 from 447 reviews, or ‘Poor’. 77% of reviews scored the site 1/5 and only 16% gave it 5/5. Most complaints are regarding slow withdrawals and account verification. Positive reviews highlight good winning experiences and the quality of the customer support. And some even say withdrawals are very quick. This mixed bag is not uncommon on TrustPilot. Our own experience with Duelz has been good and withdrawals have usually been processed within 24 hours. However, you may need to be patient with the verification process which can be a little slow. Unfortunately this is just part of UK regulation that you have to go through.

You can also find a review of Duelz on AskGamblers. Here it scores 7/10 on their Casino Rank algorithm which takes into account all aspect of the player experience including game selection, payments, withdrawals and support. 7/10 is a good score.

In summary then, the UK license gives us confidence that this is a trusted casino. Duelz mostly has a positive reputation but reports of delays on verification and withdrawals by real players suggest they can be slow in this area.

Website

The Duelz Casino website is excellent and fun to use. It has a kind of adventure theme to it with each player given an avatar – you can choose from a list including knights and wizards. In your account area you will see a Locker Room which shows your avatar and locked ones that can be activated as you earn more points from wagering. It’s a fun idea and makes this site stand out from others in the UK.  Whilst it has a kind of ‘immersive’ theme, this does not hinder the functionality of the site at all. We found it really easy to navigate with key information easy to find and the game menu easily searchable.

Games

Online Slots

Duelz Casino has more than 2,300 slots in its list from around 100 suppliers. The list includes games by Pragmatic Play, Big Time Gaming, ELK Studios, Blueprint Gaming, Play n Go, Relax Gaming and Push Gaming.

When browsing the slots there is no option to search by game provider but you can search by game name or via filters like ‘New’, ‘Jackpots’, ‘Megaways’ and ‘Most Popular’. For such a big game list the search options could be improved. Nevertheless, there is plenty here to enjoy.

The Jackpots tab has 52 games in it including Mega Moolahs and WowPots though sadly there are no Dream Drop or Jackpot King games, two of the most popular progressive networks. There is a massive selection of Megaways games– 134 in total – including classics like Raging Rhino Megaways and Monopoly Megaways. And for those who enjoy fishing games there is a selection of more than 80 including the full Big Bass series from Pragmatic Play and Fishing Frenzy from Blueprint Gaming.

You can also enjoy Hold and Wins like Lion Gems or Empire Gold, and High Volatility slots like Money Train 2 or San Quentin xWays.

Here are our top 10 slots from the Duelz Casino list.

Slot Game	Developer	Paylines	RTP	Volatility	Max Win
Big Bass Bonanza	Pragmatic Play	10	94.02%	High	5,000x
Mental	Nolimit City	108	94.2%	Insane	66,666x
Reactoonz	Play n Go	Cluster Pays	87.5%	High	4,750x
Dinopolis	Push Gaming	576	93.95%	High	50,000x
Danger High Voltage	BTG	4,096	96.22%	High	15,746x
Chaos Crew	Hacksaw	15	96.3%	High	10,000x
Starburst XXXtreme	NetEnt	9	96.45%	High	200,000x
Gates of Olympus	Pragmatic Play	Scatter Pays	94.5%	High	5,000x
Dreadworks	Print Studios	26	94%	High	20,000x
Pirots 3	ELK Studios	N/A	94%	High	10,000x

Live Dealer and RNG Table Games

There is also a Live Casino link at Duelz Casino which takes you to a list of tables from Evolution Gaming, Pragmatic Play, On Air Entertainment and Stake Logic.

This is a wider selection than you find at most slot sites. The games include Blackjack, Roulette, Sic Bo, Baccarat and Hold Em Poker. There is also an excellent selection of Gameshows from Evolution Gaming that includes favourites like Lightning Roulette and Monopoly Live. These are really entertaining and a great option if you want to take a break from playing the reels.

If you prefer traditional online table games based on Random Number Generator (RNG) outcomes you can play these too. There are only 27 of these, much fewer than the live dealer suite, but they do include some interesting alternatives like Vinnie Jones Roulette or Vegas Strip Blackjack.

Bonuses

Sign Up Deal

The sign-up deal at Duelz Casino is 100% up to £100 plus 100 Book of Dead spins. It requires a minimum deposit of £20 to activate it. The wagering requirements are steep at 30x the sum of the bonus plus the deposit. So, if you deposit £50 and get £50 free you’ll need to wager £3,000 before you can withdraw any winnings. There doesn’t appear to be any cap on the amount you can win from your bonus.

The free spins part of the deal is credited 20 per day for 5 days. Any winnings from these come as bonus funds too, this time with a 45x wagering requirement. There is a £100 cap on any winnings from these spins.

If you want to avoid these wagering terms you could try another SuprPlay casino, Voodoo Dreams, which currently offers 50 spins on Book of Dead with winnings in cash.

Other Bonuses

There are plenty of good promotions for regular players at Duelz Casino. Here are some examples:

Weekly Cashback – 10% back on your losses from the week paid every Friday. It is calculated as bets minus wins minus rewards. This is an excellent offer – cashback deals are quite rare these days – All British Casino is one of the only other sites that does it. And in this case, your cashback is real cash, not bonus money. So, if there is enough of it, you can withdraw it.

Cash Tournaments – play head-to-head against other players to win cash prizes. These tournaments play every 15 minutes and are free to enter.

Drops and Wins – Pragmatic Play’s daily leaderboard tournaments with £1,000s in prizes. You can opt in to be part of the latest tournament when you open one of their games at Duelz Casino.

There are some nice offers here and Duelz will throw some match bonuses your way as well if you become a regular player. The wagering terms are quite high though at 45x the value of any bonus you receive. So, think about that before you deposit as it means you will be unlikely to walk away with any winnings.

Cashier

Duelz has a good selection of deposit and withdrawal servivces including debit cards, Paypal, Neteller, Skrill, Trustly and Paysafecard. There is also a Pay by Mobile option.

The minimum deposit is £20, apart from Trustly and Mobile Payments which are £10. Withdrawals on any payment option start at a £20 minimum.

Duelz used to charge a 2.5% fee for deposits via debit card but that unfair charge has now been removed which is a good thing.

Payment Option	Min Deposit	Deposit Fee	Min Withdrawal	Withdrawal Fee
Visa, Mastercard	£20	No Fee	£20	No Fee
Paypal	£20	No Fee	£20	No Fee
Skrill	£20	No Fee	£20	No Fee
Neteller	£20	No Fee	£20	No Fee
Bank Transfer	£20	No Fee	£20	No Fee
Trustly	£10	No Fee	£20	No Fee
Pay By Mobile	£10	No Fee	N/A	No Fee
Ecopayz	£20	No Fee	£20	No Fee
Paysafecard	£20	No Fee	N/A	No Fee

As with all UK-licensed gambling sites you may be asked to verify your ID, age and source of funds before you withdraw or if you hit pre-defined deposit thresholds. Anecdotal reports in TrustPilot suggest this process can take more than just a day or two sometimes. This can delay your withdrawals. If that happens, be patient and provide the documents requested as soon as you can.

Customer Support

The support service at Duelz Casino is generally very good. They can be contacted 24/7 on live chat provided you are logged in. There is no AI bot here – it’s all real people who are well trained to answer your queries. The wait time is normally just a few minutes.

Whilst that is all good, the service could be improved with an email and phone line option whilst the absence of an FAQs page for common queries seems like something of an oversight too.

Summary

Duelz Casino is a well-presented slot site with a UK license. It has a good collection of games, though its progressive jackpots list could be improved. The sign-up deal is more generous than most, though with tough wagering requirements, and the same applies to most of the regular offers too. A few comments from Duelz players about slow verification and withdrawals suggest the experience here is not perfect, but overall the quality of the games, cashier and support service still make this a good option for slots fans.