Casumo Casino

Our Review

License and Reputation

Casumo is owned by Recro Limited (it used to be Casumo Services Ltd). Recro is licensed by the UK Gambling Commission, under account 61549, and the Malta Gaming Authority. Under the UK license players are protected by strict rules around fairness, security and responsible gambling. You can find out more about that here.

Amongst slots fans Casumo has a very good reputation. They built their brand on providing a top-quality customer experience with friendly support staff, a superb website and app interface, lots of bonus action, and mostly fast withdrawals. We say mostly because one area that has sullied their reputation somewhat has been source of wealth / verification checks. They are known to be particularly strict and sometimes slow in this area. This partly explains the low score you find at TrustPilot (2.7/5 from over 2,000 reviews). There are also a few threads on Casinomeister that reference this issue. Our advice is, if you choose to play here, be ready with the documents required to verify your account and be patient if you are asked for them. Once your account is verified, withdrawals here are often quicker than almost all other sites. A little wait is a small price to pay for the quality of the experience you get here.

Finally, we should mention the many awards that Casumo has won over the years for its casino, including the 2019 IGA Online Casino Operator of the year and the 2022 eGaming Review Best Customer Services Operator.

All these things are strong indicators of a highly respected and trusted casino.

Website

The Casumo website is very high quality reflecting the fact that this is a real brand, not a cheap white label. They call it the ‘Casumoverse’ with an emphasis on fun and entertainment. The striking purple, white and blue color scheme and big game images look really inviting and it is very easy to find your way around. At the top of the home page, giant, colorful headline banners scroll through the latest deals and jackpot prizes. In short, it’s what you would expect from a high-end modern casino.

Games

Online Slots

Casumo has amassed more than 3,000 slots from over 120 providers. Top providers include Blueprint Gaming, Nolimit City, Play n Go, Playtech, Red Tiger, Big Time Gaming and IGT. There are also many smaller providers whose games appear on Casumo, like Hacksaw Gaming, Push Gaming, Gameburger Studios and Fantasma.

The best way to explore the menu here is via the Smart Filters icon that appears next to the search bar at the top of the slots list. This is a sophisticated tool that allows you to search by Provider, Features (like Megaways or Drops and Wins) or Jackpots (Dream Drop, Mega Moolah, Jackpot King) for example. It’s a great way to find your favourite games, or ones like your favourites.

You can also browse by a New Releases section – which has new titles on the day of release – Classics, Progressives (over 200 in total), Trending Slots, Fruity, Fishing, Fantasy, Egypt or just plain ‘Casumo Favourites’. What’s nice is that there are plenty of ways to sort and filter the list which makes it fun to explore.

Casumo is also one of the few casinos to also offer free versions of most of its games so you can try them out before spending your own money.

Here are 10 of our top slot picks from the Casumo catalgoue.

Slot Game	Developer	Paylines	RTP	Volatility	Max Win
Tombstone	Nolimit City	108	96.18%	Extreme	11,456x
Extra Chilli	BTG	117,649	96.19%	High	20,000x
Jammin’ Jars	Push Gaming	Cluster Pays	96.83%	High	20,000x
Big Bass Splash	Pragmatic Play	10	94.6%	High	5,000x
Gonzo’s Quest	NetEnt	20	95.97%	Medium-High	2,500x
Itero	Hacksaw Gaming	20	94.24%	High	10,000x
Darkness	Print Studios	26	94.14%	High	20,000x
Pink Elephants	Thunderkick	4,096	96.1%	High	8,200x
Nitropolis 4	ELK Studios	4,096	94%	High	50,000x
Multifly	Yggdrasil	243	96.3%	High	10,000x

Live Dealer and RNG Table Games

There is also a very good Live Dealer section at Casumo with games from Evolution, Pragmatic Play, Playtech and NetEnt. This is the very best of the game providers working in live casino and gives you a huge selection of tables with blackjack, roulette, baccarat and Hold Ems in many different formats. And if you want great entertainment you should try the Gameshows section which has Evolution Gaming’s classics like Crazy Time and Monopoly Big Baller.

Casumo also offers some traditional RNG (Random Number Generator) table games like blackjack and roulette. They are less well advertised, perhaps because everyone prefers the live versions now, but if they are there if you search by game name.

Other Games

If you prefer something lighter you can try the Slingo list at Casumo. There are close to 40 of these games from Gaming Realms including favourites like Slingo Sweet Bonanza, Slingo XXXtreme and Slingo Deadliest Catch.

Bonuses

Sign-Up Deal

New players at Casumo get a 100% match bonus up to £100 plus 50 spins on Pragmatic Play’s Big Bass Bonanza slot. You need to deposit at least £20 to qualify for this bonus.

This is a generous bonus deal but it does come with some quite strict wagering requirements. You must wager the value of your deposit and bonus 30x before your winnings will be withdrawable. That means, for a £50 deposit where you get a £50 bonus you’ll need to wager £3,000. And any free spins winnings also come with a 30x wagering requirement.

Other Bonuses

Casumo is one of the best slot sites for loyalty rewards. At the heart of it is their fully integrated and automated ‘Adventure’ loyalty program. It works simply by awarding points for all your wagers, deposits, big wins and other events on the site. As soon as you hit the next level then you are credited a bonus of free spins with no wagering requirements.

The nice thing about this loyalty program is that the free spins are credited to a game that is bespoke to your preferences. So if you play Big Bass Splash a lot, you’ll get spins for that game or one like it.

You can see your current Adventure level in the top left corner of the screen when you’re playing slots.

It’s not just the loyalty program that you can benefit from. Casumo have expanded their promotions schedule so that there are now deals to claim every day of the week. There are also Maxday Mondays, Tune Up Tuesdays and Weekend Re Charges amongst other things. Each one gets you some extra bonus funds or free spins.

And finally, there are lots of regular leaderboard promotions with £1,000s in prizes running daily. You can choose to opt-in to a tournament when you load up a game then watch your position on the board change as you earn points.

Cashier

The banking options at Casumo are good and cover the most popular services. You can use debit cards, Paypal, Skrill, Neteller, Bank Transfer, Apple Pay or Trustly.

Unusually, the minimum deposit is just £5 on debit cards, and £10 on all other options, which is great if you want to try the site with a low deposit first. But remember, you need to put in £20 to qualify for the sign-up deal.  There are no deposit fees, but a £3 fee for withdrawals under £10.

Casumo has fast payouts. You can receive your money here in just minutes, though that is subject to account verification the first time around which might take a day or two. Once that’s done, your payment should all be very quick.

Payment Option	Min Deposit	Deposit Fee	Min Withdrawal	Withdrawal Fee
Visa, Mastercard	£5	No Fee	£1	£3 For Under £10
Paypal	£10	No Fee	£1	£3 For Under £10
Apple Pay	£10	No Fee	£1	£3 For Under £10
Skrill	£10	No Fee	£1	£3 For Under £10
Neteller	£10	No Fee	£1	£3 For Under £10
Paysafecard	£10	No Fee	N/A	N/A
Pay By Moblie	£10	No Fee	N/A	N/A
Much Better	£10	No Fee	N/A	N/A

Customer Support

The support service at Casumo can be reached on live chat or email. There is no phone support.

The live chat is AI driven, by a bot called ‘Umo’ which will try to answer your questions if it can. It’s basically an FAQs and it can be frustrating to deal with. But you can get around it by simple saying, ‘I want to speak to an agent’.  They will normally put you through in a few minutes and they are very helfpful and professional. Perhaps one of the few drawbacks of Casumo is that this part of the service is only open from 7am to midnight.

Outside those hours there is an FAQs section which can be accessed via the main menu with answers the most common questions. It’s easily searchable by categories like Deposits, Bonuses or Complaint Handling.

Summary

There is a good reason that Casumo’s reputation in the gambling industry is so solid – it’s simply one of the best all round slot sites available. They broke new ground with their level-up based loyalty program and slots races back in 2012 and have not looked back since. From the website and mobile app to games and promotions there are few better destinations for your slots play right now.